No, the escape room door is not actually locked. You are free come and go as you please.

Our rooms do include seating. Team members may sit as needed during the escape experience. If additional seats are needed they can be provided.

Our rooms are not designed to be scary in any way, but rather will be an entertaining challenge for your problem-solving and teamwork abilities.

$30 per person, includes all transaction fees. Players 15 years old and younger need an adult on the premises for the entire game. There will need to be at least one adult in the room with children 12 years old and under. If the adult does not want to actively participate in the game, they will not be charged. Children under 5 are free, though our rooms are not child proof and it will be the responsibility of the party to supervise toddlers in the room.

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Yes! Please contact us at booking@escaperoomsouth.com to book your private party. Please include preferred time/day and the expected number of guests to help us plan your next team-building event or private party.

Everyone who likes games, riddles, puzzles, clues, and scavenger hunts OR who's just bored with the usual dinner and a movie routine. While the games are designed to be challenging, they are definitely designed for children to be able to participate too. Children 4 and under are free. Children 15 and under must be accompanied by an adult on the premises.

All you need for the escape room experience is a positive attitude and a sense of adventure. Bring your group of friends or meet some new ones. Personal belongings can be placed in the room with you for safekeeping but will not be needed. Smart phones can’t help you, smart friends might help you, but a desire to succeed will definitely help you!

We do not offer cash/credit card refunds, similar to amusement parks and haunted houses. However, in certain circumstances, we may offer refunds in the form of a gift certificate or reschedule your booking. Due to the reservation nature of our bookings, in order to reschedule/cancel your booking, we must have at least 12 hours advanced notice. Please DO NOT EMAIL requests to reschedule/cancel, as email is not monitored 24/7--a phone call is best 724-579-5826 Otherwise, we do not offer any refunds or gift certificates for cancellations with less than 12 hours notice, no shows/scheduled the wrong date, late arrivals, or any other reason for not coming to your session. Please confirm all dates and times before checking out! For questions, email booking@escaperoomsouth.com

It is best to book for the least amount of players you know are going to be there.

Since our rooms are all private, your booking reserves the room for your party for that scheduled time. If more of your friends want to join after the booking is made, simply let the Game Master know when you get there and they can pay at that time. Keep in mind the player limit for each room however.

While we do not currently have a party room for cake and celebration, we do host birthdays and other parties regularly. If your party is 8 players or less, book online as normal. More than 8 players may require multiple rooms, which typically have start times within 20 minutes of one another. We may be able to accommodate coordinating start times ON WEEKDAYS only. Everyone needs to sign a waiver; up to 4 minors can be under one adult's waiver. Waivers can be filled out either at home or on the premises. You do not need to bring them with you; they get emailed to us. Please contact booking@escaperoomsouth.com for more information.

We see all ages from 5-99 enjoy this experience. Kids 14 and under require at least one adult on the premises. Kids 12 and under require at least one adult in the room with them. If the adult is not going to participate, they may observe at no charge. Everyone needs to sign a waiver; up to 4 minors can be under one adult's waiver. Waivers can be filled out either at home or on the premises. You do not need to bring them with you; they get emailed to us.

We recommend you arrive 15 minutes before your scheduled session. If you arrive after your scheduled session start time, we may not be able to extend your end time past the initial 60 minutes allotted. (If you arrive at 7:20 for a 7:00 start time, you may still only be given until 8:00 to finish the game; you will lose 20 minutes). This is to ensure our games start on time for our remaining sessions.

We recommend arriving 15 minutes prior to your scheduled session start time. This allows for everyone in your party to convene, use the restroom, and sign your waivers all before your session is scheduled to start.

While we are unable to offer refunds, we can issue a gift certificate for players booked that aren't able to make it. You must email booking@escaperoomsouth.com for more information.

Gift Certificates are non-refundable.

To guarantee the room and time you want, it is recommended to book online. However, if you want to chance it, we do accept walk-ins, though room and time availability may be limited (or there may be no more bookings available for the day). Additionally, because we operate on an "appointment only" status, there may not be a Game Master in the facility if no other sessions have been booked.

If it says "call" instead of "book" that means that room/time is not guaranteed. We must contact the Game Masters on duty to confirm the session is available.